A dual Microsoft Business Applications MVP in Customer Experience and Customer Service. An expert Microsoft Certified Dynamics 365 Solution Architect, who's led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements, that lead to positive customer outcomes. 15x Microsoft Certified and Success by Design Accredited, I use its principles that blend strategic design, rigorous gap analysis, and the pursuit of excellence in service delivery, to craft pathways to success for customers. As Founder of the charitable organisation The Mentoring Hub, an award-winning mentor, MVP Mentor Lead, and regular Community contributor and international public speaker, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.