Did you hear about Dynamics Customer Insights Journeys and you were not sure what it can do? This session provides a quick, high-level introduction to Dynamics Customer Insights Journeys, focusing in capabilities such as Event Management, Segment and Trigger Based Journeys, Campaign Engagement with Emails and Forms. And then we'll go over some real world useful tips and examples that I implemented for clients. Customer Insights Journeys is often positioned as an easy way to create seamless, personalized customer experiences. And while it’s a powerful tool, the reality is that designing journeys requires more than just dragging and dropping steps. The clients' reality is many times far from the happy journey of the implementation that is normally described. The best way to understand this is by sharing some insights learnt from implementations. People who attend will walk out of Shift+Enter understanding what Customer Insights Journeys can achieve and what common challenges will arise within a customer insights journeys project.
