It's Friday afternoon. The release just went out. And then the alerts start firing. We've all been there - or we will be. A critical outage is one of the most stressful situations in IT, and how we react in those first few minutes can make all the difference. In this session we'll follow two people facing the exact same crisis - and see how a few simple decisions change everything. For them, and for the system they're trying to save. Join us, get to know their story - and next time you'll know exactly which direction to head. Spoiler: the difference is smaller than you think and your hair will thank you for it.
